ECCT Ticket Policies

Online Orders
Ordering tickets from ECCT’s website is quick, easy, and convenient. Our online order form is available HERE. Fill in your name, address, and select the performance you’d like to attend as well as the quantity of youth and adult tickets. Your total will be shown at the bottom of the form. A $2 convenience fee is added to all online orders to cover transaction fees, postage and handling. Choose whether you want your tickets mailed to you or if you’d like them held at the door. Once you click “Submit” you will be redirected to a secure online payment form hosted by PayPal. Your order total should be shown as the amount you will be charged. Simply login with an existing PayPal account to make your payment, or provide credit card information and your credit card billing address. You are also requested for a password – this allows you to log in to PayPal later to view your payment detail. Once payment is submitted we will process your ticket order. Ticket orders are generally filled in 1-3 business days, but please allow up to 5 business days for orders that are being mailed to you. If you have questions or problems with an online order, give us a call at (715)839-8877 or email tickets@ecct.org.

Phone Orders
Phone orders are handled in two ways — Guaranteed (tickets are ordered by phone and paid for in advance) and Reserved (tickets are held without payment or deposit, but must be picked up 30 minutes before the performance begins).

Guaranteed: You can call the Eau Claire Children’s Theatre at (715)839-8877 to make your ticket request. Call us day or night, whenever it’s convenient for you. If someone’s not in the office to take your order, leave a message with your name, the number of tickets you need (both youth and adult) and the date and time of the performance you’d like to attend. Phone orders can be paid for in advance with Visa, Mastercard, Cash or Check. Once tickets are paid for, your seats are guaranteed and your tickets can be mailed to you or picked up at the door at will-call. Guaranteed phone orders that are paid for in advance incur a $2 convenience fee to cover processing and handling as well as postage to mail tickets.

Reserved: Call the Children’s Theatre at (715)839-8877 and request that tickets be held for you to be picked up at the box office 30 minutes before the performance. These tickets can be paid for with cash, check, Visa or Mastercard at the door. You may also stop by our office at 1814 N Oxford Ave to pay for and pick up your tickets ahead of time. There is no deposit or payment required in advance, and no convenience fee charged when tickets are ordered this way, but Reserved tickets that have not been paid for must be picked up 1/2 hour before the performance. Your tickets are guaranteed to be held until 30 minutes before the performance, at which time we reserve the right to sell tickets that have not yet been paid for.

Purchasing Tickets in Person
Tickets may be purchased in person at the door of the performance you’d like to attend. Tickets can be paid for with cash, check (make checks payable to ECCT), Visa or Mastercard. However, if you want to avoid the line before the show starts, order tickets in advance by phone or online, or you can stop in person at our office before the performance. We are located at 1814 N Oxford Ave, Eau Claire, WI 54703.

Convenience Fee
We offer the convenience of ordering tickets online or by phone at your leisure. These tickets can be mailed to you in advance to avoid waiting in line at the door before the performance. Tickets ordered and paid for online or by phone incur a $2 convenience fee to help cover online processing fees, office staffing, postage and handling. Ticket orders placed in person or reserved to be picked up at the door 30 minutes prior to a performance do not incur this fee. If you have questions, give us a call at (715) 839-8877.

Refunds/Exchanges
All ticket sales are final and non-refundable. Tickets may be exchanged for a future ECCT performance, however, provided they are returned to the ECCT box office at least three days prior to the show date. Unused tickets may also be returned to the box office anytime prior to a performance as a tax-deductible donation to ECCT.

For more information, feel free to contact us:

Eau Claire Children’s Theatre
1814 N Oxford Avenue
Eau Claire, WI 54703
715-839-8877
info@ecct.org